About

Chaia Milstein

I’ve been working in all things content for 25+ years.

I have a BA in English (Bryn Mawr College) and an MS in Negotiation and Conflict Resolution (Columbia University). This means I can look at one word and see what it can do – or not do – for your media.

In my spare time, I enjoy UX testing, as well as activities that would more traditionally be considered “fun,” like baking, texting cat memes, and hanging out with my family in the Bronx, NY.

Some current achievements

  • Leading content strategy, processes, and documentation for 35+ stakeholders on a 20k-page website, resulting in school-wide rebranding focusing on accessibility, usability, and SEO.
  • Gathering and communicating product requirements with stakeholders, engineers, and vendors, leading to the successful migration of 20k+ pages between Drupal versions and improved information design.
  • Leading end-user education initiative with product documentation and trainings, resulting in 35+ websites with refreshed branding and 100% positive user reviews post training.

Selected in-house roles and freelance clients

  • Corporate: Columbia University, Viacom, Racked/Vox Media, NBCUniversal/mun2, Showtime, public tv show Mack & Moxy, Everwise
  • Academic: UCONN/University of Minnesota Press, Camden House Press
  • Small business: Stellar SF, Sweater Box Confections

Drop a line to discuss working together.